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Collaborating over a Customer
Collaborating over a Customer

Collaborate with stakeholders, over a Customer, and keep all relevant information in one location.

Updated over 2 months ago

Collaborate overview

Collaborate with stakeholders and keep all relevant communications and attachments i.e. delivery location maps etc, related to a specific Customer, in one location.

Locating this section in app: Sales > Customer > select a Customer > Collaborate


Collaborate page features


Search

Utilise Search to find relevant conversations, and attachments.


Create and send messages

  • Add a message the bottom of the page, and:

    • Format text with bold, italic, underline, bullets and/or numbers

    • @ mention collaborators to direct messages to assigned/responsible people

    • Add signature for precise delivery locations, proof of delivery etc.

    • Add attachments (common formats such as PDF, images (JPEG, PNG, GIF, TIFF etc), Word, Excel etc)

    • Add emojis to personalise

  • Press Send to share.


Editing messages

Messages can be edited:

  1. Select the kebab/other options menu beside a message.

  2. Select Edit.

  3. Make the edits in Add a message field.

  4. Press Enter.

or deleted:

  1. Select the kebab/other options menu beside a message.

  2. Select Delete.

Messages can be edited, downloaded or deleted by the following users:

Edit

Delete

Download

A user can edit their own messages and attachments, no-one else's

A user can delete their own messages and attachments, no-one else's

All users can download attachments

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