The most common issue, and it usually means a custom template. Add the button in Settings → Document templates (see Step 3 of Set up Invoice Payments).

Don't forget your Partial Invoice template. Invoices created before the change won't have the button, so create a new one.

You need Administrator or Power User access. Ask an admin in your team.

Check the payment toggle is on in Settings → Integrations and a Default Payment Account is selected. Check there's a bank account set up in Xero or QuickBooks. Still missing? Message us. We can see sync logs you can't.

That's expected. Stripe groups payments into one payout, and in Australia and the UK it takes its processing fee out first. Your accounting shows each invoice paid in full, so add the Stripe fees as an expense when you match the payout. See After a payment: accounting sync, refunds and disputes.

Use your details exactly as registered:

Check the account name matches your legal business name, and the account is in your company's currency. Then check the bank details for your market:

Upload a clear, well lit photo of your ID showing all four corners. The name must match the details you entered.

Extra review can take 1 to 2 business days. Longer than that? Message us and we'll follow it up with Stripe. Factory can't override or speed up Stripe's checks.

Your first payout typically takes 7 to 14 days after your first payment while Stripe completes its checks. After that, payouts usually land 2 to 3 business days after a payment. Check the payout status in your Stripe dashboard.