Overview
Manage how order confirmation emails are sent, including reply handling, copies, and messaging.
đ„ Access Permissions
Only users with access to Settings can configure or access integrations.. Review user roles before commencing.
đLocation in the app
Settings > Order Confirmations
Emailing Options
Customise where order confirmation email replies are sent
Set the email address that receives replies when an order confirmation is sent to a customer.
đNote
Multiple email addresses can be added using commas with no spaces
(e.g. abc@factory.app,xyz@factory.app).
Send a copy of order confirmation emails to
Automatically send a copy of all order confirmation emails to specified email addresses to keep internal teams informed.
đNote
Multiple email addresses can be added using commas with no spaces
(e.g. abc@factory.app,xyz@factory.app).
Include pricing information on order confirmation
Control whether pricing details are shown on order confirmation emails sent to customers.
Include custom message on order confirmation emails
Add a default message that appears on all order confirmation emails.
đNote
The message can be edited manually when sending an individual email.