Overview
Manage how order confirmation emails are sent, including reply handling, copies, and messaging.
👥 Access Permissions
Only users with access to Settings can configure or access integrations.. Review user roles before commencing.
📍Location in the app
Settings > Order Confirmations
Emailing Options
Customise where order confirmation email replies are sent
Set the email address that receives replies when an order confirmation is sent to a customer.
📝Note
Multiple email addresses can be added using commas with no spaces
(e.g. abc@factory.app,xyz@factory.app).
Send a copy of order confirmation emails to
Automatically send a copy of all order confirmation emails to specified email addresses to keep internal teams informed.
📝Note
Multiple email addresses can be added using commas with no spaces
(e.g. abc@factory.app,xyz@factory.app).
Include pricing information on order confirmation
Control whether pricing details are shown on order confirmation emails sent to customers.
Include custom message on order confirmation emails
Add a default message that appears on all order confirmation emails.
📝Note
The message can be edited manually when sending an individual email.