Factory

- Make sure to download or update Factory Mobile, which is available for both <a href="https://d57vwv04.na1.hs-sales-engage.com/Ctc/UD+23284/d57vWV04/Jll2-6qcW7Y8-PT6lZ3kYW79_Mz_6PtCTtW4pDjqn7Cx690W85qp6l51SHGzW21qknD6WY_B0W1LrWRM5373sYW7RDL-P8hnsWGW8py-8F40ghNqW3DSKWL8S474RW8j7tw52sGrqnW5Lj4HT39qSTXW3Q10SG6MTp_BW4VbWQh4m-pQCW96D77t2cQGV6W1DzyyL4dRSMXW6krczH8tkdpbW28ZvS43bKskpW3h8Xv940nJDxW85WYXK8lkLxhW6Sq10J1qC1Z5W3XgzL72VrYMtN7zK9BX5_XYyW8d22n81SHzzRW3cthhM975Th_W7JcDRd7NgBWgW6nDS8s4DLDxDW33BGB91CKRktdzxh3204" rel="nofollow noopener noreferrer" target="_blank">Android</a> and <a href="https://d57vwv04.na1.hs-sales-engage.com/Ctc/UD+23284/d57vWV04/Jl22-6qcW7lCdLW6lZ3k-W5kvHJX5fzWtDW6WCVY-2JTm04W9ff6Mp9dlwZ9N60wQWWdN832W2Tv-fQ4yHp2jW7VYGwt5J28kxW84Ddgq64Nqh6W2y7ZXY37tXhPW2yL1xr5St5-SW837vmS8Bv566W2jzK_m8bHfJrW4mLvzC4DY6RzW62Sbq57ZMT4BW29KwMP4LtjhsW3tkbKP2P8dDJW4BW3n18V5mh0W94yfTF2sffDKW3ThvlX3WK8q3N5Rb9ym7wtJJN57lsJJH3DpqW5pd1YX7drkJsW6kFxQ04hcWQTW189byC7wcg0cW8XPMy38sQfhYf7NqFXF04" rel="nofollow noopener noreferrer" target="_blank">iOS</a>
- Assigning/scheduling orders to be delivered still needs to be done via Factory Web.

Delivery Scheduling (Factory Mobile) overview

Locating this section in app: tap on the <a href="https://help.factory.app/en/articles/8299653-fiki-factory-wiki#h_a49b79c2d5">hamburger menu</a> &gt; select <code>Delivery Scheduling</code>.

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Use filters and search to create a weekly view of all deliveries.

Diverse filters to locate Orders in Delivery Scheduling calendar easily:

Filter by <a href="https://help.factory.app/en/articles/8339484-labels">labels</a> created to tag jobs with particular information

Filter by <a href="https://help.factory.app/en/articles/9316892-team#h_06da198569">assignee</a> designated to fulfill the order

Filter by required date allows visibility of required delivery schedule for orders between the selected time period.

- Filter by <a href="https://help.factory.app/en/articles/8339484-labels">labels</a> created to tag jobs with particular information
- Filter by <a href="https://help.factory.app/en/articles/9316892-team#h_06da198569">assignee</a> designated to fulfill the order
- Filter by required date allows visibility of required delivery schedule for orders between the selected time period.

🗒️ Note: when <code>Daily - All Vehicles</code> is selected, tap the current date in the top left corner of the Delivery Scheduling calendar to change it, and a calendar will appear to toggle between dates.

View a selected Vehicle over a five day period.

🗒️ Note: when <code>Weekly - Single Vehicle</code> is selected, a Truck icon will be available to choose which vehicle to view.

Tap the Order and select <code>Mark as Delivered</code> to indicate it's delivered. To undo, tap the Order and choose <code>Unmark as Delivered</code>.

🗒️ Note: once an Order is marked as Delivered, it will have a teal background and return to a dark blue background once it’s unmarked.

Tap the Order and select <code>Mark as Picked Up</code> to indicate it's picked up. To undo, tap the Order and choose <code>Unmark as Picked Up</code>.

🗒️ Note: once an Order is marked as Picked Up, it will have a teal background and return to a dark blue background once it’s unmarked.

Team Member assigned to deliver Orders have the capability to upload Proof of Delivery. To do this, follow these step:

In the Factory Mobile &gt; Delivery Scheduling calendar view tap on an open an Order.

Select <code>Collaborate </code>tab and tap on plus (+) icon.

Choose <code>Photos/Files</code> (this could be a photo or video of where the delivery has been dropped and/or a signature on a Delivery Docket), select Add. The photo/video will be added to the message and press <code>Send</code>button.

1. In the Factory Mobile &gt; Delivery Scheduling calendar view tap on an open an Order.
2. Choose View order details.
3. Select <code>Collaborate </code>tab and tap on plus (+) icon.
4. Choose <code>Photos/Files</code> (this could be a photo or video of where the delivery has been dropped and/or a signature on a Delivery Docket), select Add. The photo/video will be added to the message and press <code>Send</code>button.

Team Member assigned to deliver Orders have the capability to capture a signature once the delivery’s completed. To do this, follow these step:

Choose <code>Sign </code>to obtain a digital signature. Enter the Customer name and have the Customer add a signature and select <code>Done</code>.

1. In the Factory Mobile &gt; Delivery Scheduling calendar view tap on an open an Order.
2. Choose View order details.
3. Select <code>Collaborate </code>tab and tap on plus (+) icon.
4. Choose <code>Sign </code>to obtain a digital signature. Enter the Customer name and have the Customer add a signature and select <code>Done</code>.

Easily view schedule deliveries via Mobile App

Delivery Scheduling (Factory Mobile)

Find answers and get help from Intercom Support and Community Experts

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Delivery Scheduling (Factory Mobile)

Delivery Scheduling (Factory Mobile) overview

Delivery Scheduling page features

Search

Filters

Views

Daily - All Vehicles

Weekly - Single Vehicle

Mark as Delivered/Unmark as Delivered

Mark as Picked Up/Unmark as Picked Up

Upload Proof of Delivery (POD)

Capture a customer signature