Setting up Factory Invoice Payments
To start accepting online payments, you need to connect a Stripe account to Factory. This is a one-time setup that takes around 10 minutes and must be completed by a company director. Stripe requires director-level identity verification as part of their standard onboarding. If you are not a director, you will need to involve the right person before starting.
What You'll Need
Have the following information ready before you begin. Stripe will ask for it during setup.
Business details
Legal business name — exactly as registered
ABN (Australia) or NZBN (New Zealand)
Business type (Pty Ltd, LLC, sole trader, etc.)
Business address
Business phone number
Business website (optional but recommended)
Director or owner details
Full legal name — as it appears on your government ID
Date of birth
Residential address
Phone number and email address
Last 4 digits of your driver's licence or passport number
Photo ID may be required: driver's licence (front and back) or passport
Bank account
BSB (6 digits)
Account number
Account holder name — must match your business legal name
How to Connect Your Stripe Account
You will receive a personal onboarding link from the Factory team.
Click the link to open Stripe's secure onboarding flow.
Enter your business and director details as prompted.
Add your bank account details — this is where payments will be deposited.
Complete identity verification. Most accounts are approved instantly. If Stripe requests additional ID, allow 1–2 business days.
After setup
Once your Stripe account is active, every new invoice you create will include a Pay Now button automatically. You don't need to do anything extra on a per-invoice basis.
📝Note: Payments can only be enabled on new invoices created after your Stripe account is connected. To accept card payment on an invoice you have already sent, create a new invoice with payment enabled.
Checking Your Connection Status
You can view your Stripe Connect status at any time in Factory settings:
Pending — setup is in progress or awaiting Stripe verification.
Active — your account is connected and ready to accept payments.
Disabled — your account has been deactivated. Contact support if you see this unexpectedly.
Who Can Enable Payments on an Invoice
Only admin users can toggle on the Enable payment option when creating or editing an invoice. Standard users without admin access will not see this option.