Q: Is it possible to export Stocktake information to an Excel or CSV file?
A: Exporting Stocktake information is not currently available. However, a report containing On Hand quantities can be exported. To request this, contact support@factory.app or send a message via Messenger within Factory.
Q: I accidentally deleted a product but the Undo button is no longer showing. Can it be recovered?
A: Yes, deleted products can be recovered. Provide the list of affected products so the support team can restore them.
Q: After duplicating a product, it does not appear in the product list. What should I do?
A: Refresh the page by clicking the reload button at the top-left of the browser. The duplicated product will then appear in the list.
Q: I want to view all Sales Orders that include a specific product or product kit. Where can I find this?
A: Navigate to Products > Product Catalogue, select the Product or Product Kit, then open Order History tab.
Q: Can warranty documents or any documents be automatically attached to a product or product kit when added to a Sales Order?
A: Yes. Steps:
Open the product or product kit and click Collaborate tab.
Click the paperclip icon (bottom-right), select the document to attach, then click Send.
Hover over the attached document, click the three dots, select Auto attach to new orders, and choose whether to attach for Sales or Purchases.
Q: Can I update the “On The Way” quantity for a product?
A: No. This value updates automatically when a Purchase Order is created and when the Purchase Order is marked as received.
Q: Is there a way to hide the Item Number on a Quote PDF?
A: Yes. Open the product, select the dropdown next to Item Number attribute, untick Quote PDF, and Save.
Q: I created a kit and want to set a price for the entire kit, but the total price field is uneditable. How can I fix this?
A: Standard kits calculate pricing based on the individual products included. To override the total kit price, enable custom kit pricing in the kit settings. This allows setting a price for the whole kit.
Q: We use Flashings and saw functionality to add drawings during the demo, but it is not available in our account. Can this be enabled?
A: Contact support@factory.app or send a message via Messenger within Factory to enable this feature.