Q: Why does the error message “Time Tracking is not allowed at this time” appear when Clocking On?
A: You may be Clocking On outside the standard the Default work day or hours that has been set by an Administrators. You can validate with them so they can adjust the hours.
Q: Why is automatic clock off occurring at 4PM (or another specific time)?
A: Automatic clock off users when work day finishes is enabled via Account Settings > Time Tracking. This helps ensure accurate time capture by ending shifts at the defined end-of-day time.
Q: What is the difference between Work and Attendance time entry?
A: Work time tracks hours spent on active Jobs or Orders, ideal for billing or productivity reporting. Attendance time captures general hours not tied to Jobs, such as training, meetings, or administrative duties.
Q: Where are the active Jobs currently being clocked on displayed?
A: Active Jobs are listed under Active Tracking (clock icon near Notifications). This view allows direct Clock Off from individual Jobs without navigating to the Tracking tab.
Q: Why do Time Entries revert to 'Awaiting Approval' after being edited?
A: This ensures that any changes made to Approved Time Entries are re-validated. The system reverts to 'Awaiting Approval' to maintain data accuracy.
Q: How is an Accounting package employee assigned to a Team Member?
A: Assign via Accounting Settings > Team > kebab menu (⋮) > Edit > Accounting package employee. Select the relevant employee from the dropdown list then click Add.
Q: Why is a team member not visible in the Accounting Package Employee list?
A: The Team Member may not yet be added as an employee in the connected accounting package. Follow these steps based on the package in use:
MYOB: Payroll > Employees > Create employee > Enter details > Save and continue
QBO: Payroll > Add an employee > Enter details > Add employee
Xero: Payroll > Employees > New employee > Enter details > Save
Q: Why don't exported Timesheet entries match what Team Members entered?
A: Timesheet exports use the Company Timezone. Ensure each Team Member's profile timezone aligns with the company timezone to avoid discrepancies.
Q: Why is an error message appearing during Timesheet export?
A: This typically occurs when one or more Team Members are not linked to an Accounting Package Employee. Check via Accounting Settings > Team > kebab menu (⋮) > Edit, then assign from the dropdown.
Q: Why were not all Timesheets exported to the accounting package?
A: Only Approved Timesheet entries are included in exports. Confirm all necessary entries have been approved before exporting.